With so much vitriol on social media at the moment, it can leave you feeling pretty fed up and not a little scared about what certain people are going to say next on Twitter.  One impact in the workplace is to check on your own social media policy of course, but I liked this reminder about how to treat your colleagues face to face as well.  

The article is talking about client retention, and how a more satisfied team can deliver more satisfied (and longer term) clients but of course it impacts recruitment as well. 

We're looking for new people to join us at the moment and I am thinking more now about how to explain our culture than the role.  I can confidently say how we support each other and give room for plenty of ideas and feedback - and I hope that will reflect in our client relationships too.