With so much vitriol on social media at the moment, it can leave you feeling pretty fed up and not a little scared about what certain people are going to say next on Twitter. One impact in the workplace is to check on your own social media policy of course, but I liked this reminder about how to treat your colleagues face to face as well.
The article is talking about client retention, and how a more satisfied team can deliver more satisfied (and longer term) clients but of course it impacts recruitment as well.
We're looking for new people to join us at the moment and I am thinking more now about how to explain our culture than the role. I can confidently say how we support each other and give room for plenty of ideas and feedback - and I hope that will reflect in our client relationships too.
A powerful system that improves the interpersonal skills of your team and changes the spirit of your organisation. It involves speaking to colleagues politely and pleasantly, without sarcasm or parody, and treating them at least as well as you would want them to treat your customers. This will help your team to feel worthwhile and important, which makes for pleasant social contacts at work. It also motivates them to provide extraordinary service, encourages them to be consistently pleasant in all of their dealings and to relate to customers in a warm, human and natural manner. This results in better, warmer, stronger, more trusting relationships and longer term bonds with your customers.